CGU/CGV (customers)

1. Purpose of YouSenegal and role of the platform
YouSenegal is a platform for connecting travelers on the one hand and professional vehicle rental companies based in Senegal on the other (cars without a driver, with a driver, with a driver-guide, utility vehicles, etc.). The platform does not own the vehicles and does not act as a car rental company: each rental is concluded directly between the traveler and the referenced professional.​

By using the site, the user accepts these general conditions of use and sale, which govern access to the service, reservation, payment, management of the deposit and handling of disputes. The specific rental conditions (mileage, fuel, amount of the deposit, cancellation policy, etc.) are set by each rental company and specified in the vehicle file and/or in the rental contract given at departure.​

2. Access to the service, accounts and eligibility conditions
To reserve a vehicle via YouSenegal, the user must create an account, provide accurate information and keep it up to date (identity, contact details, valid means of payment). He must be of legal age, hold a valid driving license and a means of electronic payment accepted by the platform, the rental companies being able to add additional conditions (length of license, country of issue, etc.).​

The rental companies are professionals selected by YouSenegal on the basis of criteria of seriousness and minimum compliance, but they remain solely responsible for the legality of their activity, the validity of their insurance and the quality of the vehicles provided. YouSenegal reserves the right to suspend or close any user account in the event of non-compliance with these conditions, fraud or behavior detrimental to the proper functioning of the service.​

3. Reservation, conclusion of the contract and cancellation
The traveler selects a vehicle available on the chosen dates, consults the rental company's conditions, then submits a reservation request via YouSenegal. The reservation becomes firm when the payment is validated by the payment provider and, where applicable, when the rental company confirms the request according to its own rules (manual acceptance or automatic validation).​

The rental contract is legally concluded between the traveler and the professional rental company, YouSenegal acting solely as a technical and commercial intermediary. Cancellation and modification rules (deadlines, possible costs, force majeure) are specified when booking and may combine the rental company's own policies and those of the platform; they apply to any cancellation or change request validated via the site.​

4. Price, online payment and deposit
The prices displayed for each vehicle include the rental company's remuneration as well as the commission received by YouSenegal for the connection and reservation management service. Unless otherwise stated, the amounts are expressed inclusive of all taxes and indicated before the final validation of the reservation, so that the traveler can know the total price to pay.​

Payment is made exclusively online via an approved payment service provider, who collects the funds on a third party account, manages the transactions and the security of the banking data, then redistributes the amounts between the rental company and YouSenegal according to the rules provided. A bank imprint (security deposit/guarantee) can be made on the traveler's card, for an amount indicated in the advertisement; this sum is blocked for the duration of the rental and is only debited in the event of damage, obvious non-compliance with the rental conditions or additional costs provided for in the contract (missing fuel, exceptional cleaning, etc.).​

5. Insurance, responsibilities and dispute management
The professional rental company remains responsible for the administrative and technical conformity of the vehicle, for taking out the insurance necessary for rental for a fee and for the proper execution of the service (delivery of the vehicle, assistance, inventory, etc.). The traveler is responsible for the vehicle for the duration of the rental, within the limits and conditions provided for in the rental contract and the insurance guarantees taken out (deductibles, exclusions, authorized drivers, prohibited uses).​

In the event of damage, disagreement on the condition of the vehicle, dispute over a debit from the deposit or any other dispute, the parties must inform YouSenegal within the time limits indicated on the site, providing the necessary supporting documents (photos, findings, quotes, exchanges). The platform can offer amicable mediation, analyze the elements communicated and ask the payment provider to release all or part of the deposit to the rental company or for the benefit of the customer, without however replacing the competent courts which remain the only ones authorized to decide in last resort.