Privacy Policy

This Privacy Policy explains how YouSenegal collects, uses, stores and protects the personal data of users of its platform, whether travelers (customers) or professional rental companies (pros).
By using the site, creating an account or making a reservation, you accept the practices described below.

1. Responsible for processing and scope
The controller for processing personal data is:
YouSenegal, represented by A.Maingé.

This policy applies:

• to all visitors to the site (simple navigation);
• to travelers who create an account and/or make a reservation;
• to professional rental companies who register on the platform, publish advertisements and manage reservations.

It covers processing related to: the creation and management of accounts, connection, reservations, payments, management of the deposit, customer support, site security and, where applicable, YouSenegal's marketing operations.

2. Data collected
YouSenegal only collects the data necessary for the operation of the service, in particular:

• Identification and contact data
• Last name, first name, title
• Email address, telephone number
• Postal address (if applicable)
• Account and profile data
• Username and password (hashed)
• Language and preferences navigation
• History of reservations, vehicles consulted, reviews left
• Data necessary for reservation and rental
• Dates and locations of pick-up / return
• Type of vehicle and options chosen (with/without driver, guide, equipment)
• Information provided by professionals in their advertisements (rates, conditions, deposit, etc.)
• Data specific to rental companies professionals
• Company name, legal form, identification number (NINEA, RCCM, etc.)
• Professional contact details, RIB/IBAN or other means of payment
• KYC documents (proof of identity, status, insurance certificate, etc.)
• Payment and security data
• Partial information relating to the means of payment (mainly managed by the service provider payment)
• Amount paid, transaction history, status of payments and deposits
• Technical logs (IP address, browser type, pages viewed, timestamp) for security and fraud prevention purposes.

3. Purposes and legal bases of processing
Personal data is processed for the following purposes:

• Management of accounts and contractual relationships
• Creation and management of customer and professional accounts
• Posting advertisements online and managing the vehicle catalog
• Processing of reservation requests, confirmation, modification and cancellation
• Legal basis: execution of the contract or measures pre-contractual.
• Payment, invoicing and management of the deposit
• Secure transmission of the data necessary for the payment provider
• Collection of reservations, monitoring of payments, management of reimbursements
• Blocking and release of deposits, management of deductions in the event of damage or costs provided for in the contract
• Legal basis: execution of the contract, compliance with legal obligations (accounting, tax) and legitimate interest in securing financial flows.
• Customer support, quality of service and disputes
• Response to requests for information, assistance or complaints
• Management of opinions, ratings, reports of inappropriate behavior
• Management of disputes between customers and professionals, amicable mediation, fraud prevention
• Legal basis: execution of the contract and legitimate interest in ensuring the proper functioning of the service.
• Improvement of the service and communication
• Statistical analysis of the use of the platform (audience measurement, performance, UX)
• Sending service emails (account confirmation, reservation, important alerts)
• Sending, with your consent where applicable, commercial information on YouSenegal (new services, offers, news)
• Legal basis: legitimate interest for improving the service and, for commercial prospecting, consent when required.

4. Sharing of data, transfers and retention period
Sharing with professional rental companies and service providers
Some of your data is shared with:

• The professional rental companies concerned by your reservations (for example: name, contact details, reservation information necessary for processing).
• The online payment provider, who processes the payment data on behalf of YouSenegal and/or the rental company (data encryption banking, management of authorizations and guarantees).
• Technical service providers (hosting, emailing, analysis tools), strictly within the framework of the missions entrusted to them and subject to confidentiality obligations.

YouSenegal does not sell your personal data to third parties. Any sharing beyond this framework will require your prior information and, where applicable, your consent.

Location of data and transfers
The data may be hosted and processed in Senegal and/or in other countries offering an adequate level of protection. In the event of transfer to a country whose level of protection is considered insufficient, YouSenegal will put in place appropriate guarantees (standard contractual clauses, reinforced contractual framework, etc.) when the regulations require it.

Retention periods
The data is kept:

• for the entire duration of the contractual relationship (active account, use of the service);
• then archived for a limited period, necessary to comply with the legal obligations (accounting, tax, fight against fraud) and the defense of YouSenegal's rights in court.

Beyond these periods, the data is deleted or anonymized irreversibly.

5. Your rights, cookies, security and contact
Your rights
In accordance with applicable regulations, you have, within the limits provided by law:

• a right of access to your data;
• a right to rectify inaccurate or incomplete data;
• a right of erasure (right to be forgotten) in certain cases;
• a right of opposition or limitation of processing;
• a right to portability of the data you have provided when the processing is based on your consent or on a contract and carried out using automated processes.

You can exercise these rights by contacting YouSenegal at the contact details below, attaching proof of identity if necessary. In the event of persistent disagreement, you can also contact the competent supervisory authority.

Cookies and trackers
The YouSenegal site uses cookies and similar technologies to:

• ensure the technical functioning of the site (connection, shopping cart, security);
• measure the audience and improve the user experience;
• personalize certain content or offers, if applicable.

During your first visit, an information banner allows you to configure your cookie choices non-essential. You can modify these parameters at any time via the settings of your browser or the module provided for this purpose on the site.

Data security
YouSenegal implements reasonable technical and organizational measures to protect your data against loss, unauthorized access, disclosure, alteration or destruction (access control, encryption of exchanges, regular backups, partitioning of environments, etc.).
No security measure is absolute, YouSenegal cannot however guarantee total security, but undertakes to notify without reasonable delay any violation of data likely to create a risk for your rights and freedoms, in accordance with applicable regulations.